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Frequently Asked Questions

Find quick, clear answers about our products, shipping, compliance policies, and research-use requirements.

General Questions

We supply research-grade compounds including RETA and TIRZ pens, vial kits, and other materials designed exclusively for laboratory and scientific study. Our products are not for human or animal use.

No. All products offered by SYNPEP Biotech are strictly for research and laboratory purposes only. They are not intended for human use, medical treatment, or consumption.

We only sell to individuals or organizations engaged in research or laboratory work. By placing an order, you confirm that you understand all products must be used according to applicable regulations and handled by a professional.

Orders & Payments

We support multiple secure payment options through our integrated payment gateway. Once you reach checkout, you will see all available payment methods for your region.

Order modifications are only possible before the order ships. Once dispatched, it can no longer be changed. Contact support as soon as possible if you need assistance.

Refunds may be available for unopened and unused items that meet our return criteria. Please refer to our Refund Policy page or contact our support team.

Shipping & Delivery

Orders typically ship within 1–2 business days. Delivery time varies depending on your location, but most domestic orders arrive within 2–5 days.

Yes. Once your order ships, you will receive a confirmation email containing your tracking number.9. Do you ship internationally?

International shipping availability depends on your local import regulations. Contact us if you are unsure whether we can ship to your region.

Product Questions

RETA and TIRZ are two distinct research compounds used for experimental study. We offer both in pen format and vial kit format to support different laboratory protocols. Full specifications can be found on each product page.

  • Pens come pre-measured for precision-controlled research applications.

  • Vial Kits contain measured vials and are designed for researchers who prefer custom dilution or preparation workflows.

Storage requirements vary by product. Generally, they should be kept in a cool, dry environment, away from direct sunlight. Specific conditions are listed on each product page.

Account & Support

ou can checkout as a guest, but creating an account allows you to:

  • Save order history

  • Track current orders

  • Receive faster support

  • Access future loyalty features